Medical Support Programs
Comprehensive patient support in Germany — from medical coordination to dedicated 24/7 personal assistance.
What Is a Medical Support Program?
A Medical Support Program is a long-term service designed for patients who require professional assistance while receiving medical treatment or living in Germany. You are assigned a dedicated personal medical coordinator who communicates with hospitals and physicians on your behalf, coordinates medical care, manages organisational and everyday matters, and remains available throughout your entire support program.
Who Is This Program For?
Patients travelling to Germany for medical treatment or diagnostics
Patients permanently residing in Germany
Families accompanying relatives during medical treatment
Patients undergoing long-term treatment or rehabilitation
Individuals with chronic medical conditions requiring ongoing support
Anyone who would like to delegate medical and organisational matters to a dedicated personal coordinator
Choose Your Medical Support Program
Essential Program
Best suited for
Patients living in Germany or travelling for treatment who would like reliable assistance with medical coordination and everyday organisational matters.
What's Included
- 24/7 support line
- Medical consultations and care navigation
- Appointment scheduling with doctors and clinics
- Coordination of planned examinations
- Telephone interpretation (Russian / German / English upon request)
- Recommendations for hospitals, specialists and medical services
- Assistance with everyday matters (pharmacies, prescriptions, medication delivery, etc.)
Additional Services
- Home doctor visits
- On-site interpreter support
- Transportation and transfer arrangements
Comfort Program
Best suited for
Patients who require comprehensive support throughout their stay in Germany, including medical care, accommodation, logistics and everyday assistance.
What's Included
- Everything included in the Essential Program, plus:
- Dedicated personal coordinator available 24/7
- Transportation, taxi, airport transfer and meet-and-greet arrangements
- Accommodation booking (apartments and hotels)
- Leisure planning, including excursions, restaurants and spa reservations
- Ticket and event bookings
- Search and coordination of rehabilitation programs
- Accompaniment to medical appointments (by prior arrangement)
- Administrative support, including completion of forms, assistance with official correspondence and insurance-related guidance
Additional Services
- Individual long-term support programs
- Comprehensive hospital support and treatment coordination (available as a separate service)
VIP Program
Best suited for
Patients with chronic conditions, VIP clients, families and elderly patients who require the highest level of personal care, medical security and round-the-clock support.
What's Included
- Everything included in the Comfort Program, plus:
- Priority 24/7 support with immediate response
- Dedicated personal case manager and support team
- Emergency medical coordination (including emergency physician dispatch and ambulance coordination)
- Remote health monitoring
- Medication management and reminder service
- Planning and coordination of regular health check-ups
- Complete end-to-end treatment coordination
- Accompaniment to medical facilities whenever required
- Enhanced privacy and confidentiality
- Personalised lifestyle services, including private chef and healthy meal planning, personal fitness trainers, psychologists and massage therapists
- Exclusive concierge services, including premium reservations, private events and bespoke personal assistance
Additional VIP Services
- Medical air transport
- Personal security services
- Personal travel assistant
How the Program Works
The minimum subscription period for all Medical Support Programs is six months with automatic renewal.
1
Submit your consultation request.
2
We help you select the Medical Support Program that best fits your needs.
3
A dedicated personal medical coordinator is assigned to you.
4
You receive continuous support and coordination throughout the entire duration of your program.
Personal Support at Every Stage of Your Medical Journey in Germany
Whether you are travelling to Germany for treatment, undergoing rehabilitation or already living in Germany, German Medical Concierge will help coordinate your medical care, manage organisational matters and provide dedicated support throughout your healthcare journey.